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My experience with Dr. Mary Kwong is very positive. She is very knowledgeable and detail. Although the office is very busy, she was not rushed and devoted the time needed to conduct the eye exam. I will definitely recommend her as the practitioner.

Dr. Oxford is superb. Very knowledgable, forthright, and a great sense of humor, as well. Yes, wait times are long and it can get very crowded - but they have fit me in same day when I've had a significant issue and I'm very grateful.

My experience was really nice, they were busy but they had a nice young man with a tablet checking people in and I saw him checking in with patients and checking on how long the wait was. The two technicians I met with were friendly and professional . Dr So was wonderful .

My grandmother has a lot of eye problems involving maccular degeneration from old age and I'm really happy that she's in the care of Dr. Ali Zaidi and assistant Karmen (I think I spelled her name right).<br><br>I've came to support my Grandma twice so far (one involving an injection with a needle in her eye so she was really nervous) and both times I've been super impressed by the level of service.<br><br>My Grandma's level of English is pretty much limited to the alphabet and "Sorry, my English is poor" for door-knockers and Karmen helps translate important information to her. One thing great about Dr. Ali Zaidi is that even though he can't directly communicate with my Grandma, he still speaks to her and makes eye contact with her instead of speaking to Karmen or me to translate.<br><br>That's a really minor detail, but one that is really important to me because a lot of times, my Grandma can feel really left out because she doesn't speak English; a lot of her past doctors never said a word to her directly. But because Dr. Ali Zaidi actually looked her in the eye and spoke TO HER, she seemed to be put at ease rather than feeling like she was kept in the dark.<br><br>1 star off because I feel like the other members of staff (not Karmen or Dr. Zaidi) are way too casual and unprofessional. Sometimes during the check up, a random assistant would come in and start chatting about the plans for the weekend, as if my grandma wasn't sitting there being examined. Shouldn't the patient's time be the patient's time, period? It also was stressful for her because she kept thinking there was some urgent news about her case and asking me what the problem was. <br><br>"No Mama, they're just talking about steakhouses..."

This review concerns two doctors - Dr. Ali Zaidi and Dr. Laura Inger.<br><br>I was referred to Dr. Zaidi at Pacific Eye Associates to check on a new floater. I've had uniformly bad experiences with another ophthalmologist very nearby -- always being made to wait WAY past the appointment time, in an obviously overbooked waiting room, and then being treated curtly without apology -- so I was apprehensive when I saw the large, busy waiting area here. <br><br>But I was seen almost immediately and treated with great respect. Dr. Zaidi is a good listener and explainer, and his assistant, whose name I forget, seemed equally competent. <br><br>After visiting 2 more times for an eyeglass prescription with Dr. Inger (reviewed below) and getting the same prompt, cordial treatment, it finally dawned on me that their waiting area is only large & busy because it's shared by EIGHTEEN practitioners. The guy just up the street to whom I alluded to earlier and whom I won't name here, can't hold a candle to these folks.<br><br>A few days after the visit with Dr. Zaidi, I saw Dr. Inger for my first pair of progressive lenses. Having read about long adjustment periods, I arrived with no small amout of trepidation. I explained to Dr. Inger that I'd been unable to tolerate either of the last 2 pairs of glasses I'd had made. She put me very quickly at ease, so I hoped this third time would be the charm. She was patient yet energetic, easy to talk to, and explained everything quite well. Some time later I had the scrip filled, and adjusting to them took all of 3 minutes, which had me wondering if the prescription was indeed correct. I called her about this -- feeling somewhat weird for saying what amounts to "They're too easy to get used to!" -- but she spent a good 15 minutes with me, verified they were indeed done right, and DIDN'T charge me.<br><br>I want to stress that at all 3 visits I was seen almost immediately. I should also mention that Dr. Inger did NOT push me to use the in-house optician there, as I've found to be the case elsewhere. (And judging from the number of complaints here about that part of the business, maybe she was wise not to say much.) In any case I'm glad to have found both of these doctors and will definitely go back to them as needed.