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I came in with a painful cornea reinjury after calling the emergency line on a Sunday. The office called me first on Monday. One of the other doctors brought in Dr Oxford as the cornea specialist. She was compassionate, efficient, and knowledgeable. Her experience was clear and she helped me while coaching the younger doctor, who was comfortable asking for advice and guidance, in such a respectful way. There was no ego and everyones priority seemed to be providing the best care. It reassuring to see the collaboration. When I had a tough first night, Dr Oxford fit me in the next day to make sure I was on track. Im so grateful she was brought in for a consult and admire both her commitment to her patients and the mentorship she provides those on her team. The nurses, receptionist staff, and everyone in the office seem to have the same attitude. Thrilled to have found this team!

Polaris went above and beyond to make sure I had my glasses fixed, and this isn't a euphemism. This is one of the best customer service I've had. A stark change from the bitter experience I had with Carlos. Thanks Polaris !

Polaris went above and beyond to make sure I had my glasses fixed, and this isn't a euphemism. This is one of the best customer service I've had. A stark change from the bitter experience I had with Carlos. Thanks Polaris !

So impressed at being able to schedule an appointment for the next day, even as a new patient. The visit was efficient and informative. Dr. Charlson was friendly and engaging. Overall, great experience!

If you need new frames, I recommend the Optical Boutique at Pacific Eye Associates--they carry a wide selection of brands and frames. I had to make an appointment, but it was worth it. I was specifically looking for Silhouette frames, because they are incredibly light weight and don't leave marks on the bridge of my nose after wearing them for a few hours. Christian was very knowledgeable and patient while I tried on (and re-tried) numerous frames. You don't even need to get your eye exam at Pacific Eye--you can have the optometrist or ophthalmologist email it to the Optical Boutique.