Patient Resources
Preparing for Your Appointment
Please arrive 10 minutes early for check-in and any required paperwork. We kindly ask all patients to bring the following to each appointment:
- Photo ID
- Insurance Card
- Current medication list, including non-prescription medications and supplements
- Current eyeglasses and/or contact lenses
- Referral or authorization (if required)
- Sunglasses, as your eyes may be sensitive to light after dilation
Accessibility & Language Assistance
Accessibility
Patients are welcome to arrive in a wheelchair. Because our staff cannot physically assist with transfers, and exams must be performed in our exam chairs, patients who need transfer assistance should be accompanied by a caregiver or family member.
If you have accessibility concerns prior to your visit, we encourage you to contact our office in advance.
Language Assistance
While we have bilingual staff at our office, availability varies based on staff schedules and may not be guaranteed at the time of your visit. If you anticipate needing language assistance, we recommend bringing a translator — a family member, friend, or caregiver — to your appointment. Language Line/iPad interpretation may also be available during your visit as a backup.
Parking & Transportation
Parking
Available at the garage located at 2100 Webster Street for approximately $8/hour. Street parking is also available nearby (2-hour residential parking and metered spaces).
Public Transportation
Nearest MUNI lines are 1 California, 22 Fillmore, 24 Divisadero (~5 min walk). 2 Sutter and 38 Geary require a 15–20 minute walk or transfer to the 22 Fillmore; 49 Van Ness/Mission requires a transfer to the 1 California.
Finding Our Office
We are located adjacent to CPMC Pacific Heights (2333 Buchanan Street). Please enter through the Webster Street entrance, take any elevator to the 2nd floor, and turn right — our office is at the end of the hallway.
Expect Longer Visits
Most visits include pupil dilation, which takes about 30 minutes and can cause temporary blurred vision and light sensitivity. Additional testing or imaging, or delays from patients ahead of you needing extended care, may add further time. We appreciate your patience.
Prescription Refill Information
Please contact your pharmacy first. If you need to request a refill or ask about your prescription directly, call our Triage Department at (415) 417-3329 — please allow 24–48 business hours for processing.
