Read Our Reviews

Since there have been so many complaints about this place, even the phone people, I wanted to write this review specifically about the process of making an appointment. <br><br>The first time I called, I choose the appropriate option, was asked to hold a brief while (about 2 minutes) and when I reach someone they asked me to hold and transferred me back to their phone options (I'm sure in error). So I again choose the correct option. This time I got a very helpful person. <br><br>I asked for an AFTERNOON appointment with Dr. Anne Fung (who is an excellent eye specialist), since I wanted an afternoon, I had to book the appointment about 6 weeks out, but that's fine because I dont want to go in in the morning. The woman said something about seeing another dr. for eye glasses first. I asked about this because I have read reviews that state that "they don't even give you an eye exam". It was explained to me that you see the optometrist first for an eye exam, then you see the dr. (or specialist). That makes perfect sense to me, and I have no problem with seeing two people.<br><br>As for the time, waiting, etc., yes these things are all true, but if you have any underlying health issues (as I do) and need to see a specialist to be sure that nothing is wrong (that a normal optometrist may miss), then this is the place to go.<br><br>Will they see me on time? I doubt it, I will expect to be there at least two hours, and will be sure I bring a book and a snack.<br><br>If you go there expecting to wait, have a good attitude, and just wait, knowing that you are seeing an extremely competent professional (at least in the case of Anne Fung), then you should be completely satisfied.<br><br>I will write another review at the end of July after my appointment to state how that part goes.<br><br>UPDATE:::<br>PS - day of my appt arrived; I parked in the underground garage no problem (yes you have to pay, what a shock, this is san fran!); my appt was 2:30pm, arrived at 2:20pm, no problems at all with front desk people (of course, i had gone on line, printed out their registration forms (even though I had been there before) and filled them all out so when I arrived I handed them the forms with my insurance card, took about 1 minute, thank you and I sat down; <br><br>was cld within 10 minutes or so for my eye exam with Dr. Ambarian - (very nice woman); after she was done, I was dialated and then waited to see Dr. Anne Fung (appt. was 3:30pm), saw Dr. Fung, she was her usual fabulous self....Finished up and was out of the office by 3:45 p.m.<br><br>I don't understand what the problem is here? perhaps people that have a problem with this office are entitled individuals or something? i had no problems at all with them, and I don't even live in the city anymore! I drove in 25 miles to see them. <br><br>My bottom line? Don't believe that these people are anything but great. If they are busy and you have to wait a bit, the so be it, bring a book and relax...

Dr. Karen Oxford puts her patient first. I highly recommend her.

I do not go here for optometry appointments to get glasses and contacts. I go somewhere else for that. However, I've seen Dr. Reader for medical issues I've had with my eye. While you will probably have to wait a long time and the front desk can be frustrating at times, I've received good medical care here and would come back.

Dr. Oxford is out of this world! I have been going to her for my annual eye exams and she discovered I had an eye cataract. I had spent a lot of time trekking in the Sahara Desert and was exposed to a lot of ultra violet light.<br>The massive exposure to ultra violet let eventually led me to a cataract surgery this past Tuesday, September 6, 2011. The survey could not have been easier. Dr. Oxford was simply a marvelous surgeon. She explained everything in detail before the operation. She is thorough, professional, caring and has a sense of humor. During the operation she kept me awake since according to the anesthesiologist she likes to be able to communicate with the patient during the whole time. The operation was a total success! I now see a clearer and brighter world. A thousand thanks to Dr. Oxford!!!

very busy office however they have the best doctors in the whole bay area. have been a pt. for many years and is very pleased with all around service. thank you PEA !